Refund policy
Last updated: 13 April 2026
At Gozzia, if something is not right with your order, we are here to resolve it.
Who This Policy Covers This policy applies to all orders placed through gozzia.com and covers customers across Australia.
Contact Us
- Email: help@gozzia.com
- Phone: +61 468 036 298
- Address: 795 Anzac Parade, Maroubra NSW 2035, Australia
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST
Your 30-Day Return Window You have 30 days from the date of delivery to return your order. Items must be unused, undamaged, and in their original packaging with all tags and accessories included.
How to Start a Return
- Email us at help@gozzia.com with your order number and reason for return. Our team will respond within 1 to 2 business days.
- We will send you return instructions and a shipping label where applicable.
- Pack the item securely in its original packaging. If the item arrived damaged, include photos and any relevant documentation.
- Send the item using the return label provided and retain your proof of postage.
Who Pays for Return Shipping? Gozzia covers return shipping costs if your item arrived damaged, defective, or was incorrect.
Return shipping costs are the responsibility of the customer if the return is due to a change of mind or incorrect order placed by the customer.
Common Situations
Changed your mind? Return the item within 30 days in its original unused condition and packaging. We will process your refund once the item is received and inspected.
Item arrived damaged? Photograph the damage within 48 hours of receiving your order and send the images to help@gozzia.com along with your order number. We will arrange a replacement or issue a full refund.
Received the wrong item? Contact us at help@gozzia.com with your order number. We will arrange the return and send the correct product at no additional cost.
Item never arrived? If your order has not arrived within the estimated delivery window, contact us at help@gozzia.com. We will investigate with the carrier. If the order cannot be located, we will issue a full refund or send a replacement.
Want to cancel your order? If your order has not yet been dispatched, contact us at help@gozzia.com and we will cancel it and issue a full refund. If your order has already shipped, please follow the return process once it arrives.
Refund Timeline Once we receive and inspect your return:
- Inspection: 1 to 2 business days
- Refund approval notification: sent to your email
- Refund processed: within 7 business days of approval
- Refund method: returned to your original payment method
If you have not received your refund after 7 business days, please check with your bank. If the issue persists, contact us at help@gozzia.com.
Items That Cannot Be Returned
- Custom or personalised products
- Hygiene items that have been opened or used
Shipping & Fees
- Shipping method: Standard Tracked Shipping
- Restocking fee: None
Your Legal Rights Nothing in this policy limits or excludes your rights under the Australian Consumer Law. You are always entitled to a remedy for a major failure of a product.
Questions?
Visit our FAQ page or contact us at help@gozzia.com — we are happy to help.